Patient Satisfaction Survey
At Medford Chemists, we are committed to providing you with the highest quality pharmacy services. To help us maintain our standards of excellence, we kindly ask that you take a few moments to share your experience with us.lease complete the survey below—we sincerely appreciate your time and input.
1. Customer Service Experience
Were our customer service representatives professional and courteous?
Yes
No
N/A
Did our staff address your concerns or questions effectively?
Yes
No
N/A
Was it easy to reach a pharmacist or customer service representative?
Yes
No
N/A
Was the information about your medication or pharmacy policies explained clearly?
Yes
No
N/A
2. Response Time
Did you receive a timely response when contacting the pharmacy?
Yes
No
N/A
Was your inquiry or request handled within a reasonable timeframe?
Yes
No
N/A
3. Returning Phone Calls
If you left a voicemail, did you receive a return call in a timely manner?
Yes
No
N/A
Did our team follow up on your inquiry or request?
Yes
No
N/A
4. Ease of Speaking with a Representative
Was it easy to reach a live customer service representative when calling?
Yes
No
N/A
Did you experience long hold times when trying to speak with a representative?
Yes
No
N/A
Was the representative helpful and knowledgeable when assisting you?
Yes
No
N/A
5. In-Store Experience
Was the store clean, organized, and easy to navigate?
Yes
No
N/A
Were our staff friendly and professional during your visit?
Yes
No
N/A
Did you find the wait time for your prescription pickup reasonable?
Yes
No
N/A
Were your medications ready at the promised time?
Yes
No
N/A
Did our team clearly explain your medication and answer any questions?
Yes
No
N/A
6. Delivery Service
Was your order delivered on time?
Yes
No
N/A
Was your medication delivered in good condition and packaged securely?
Yes
No
N/A
Did the delivery match your order request accurately?
Yes
No
N/A
Were you notified of any delays or changes in delivery status?
Yes
No
N/A
7. Delivery Driver Experience
Was the delivery driver professional and courteous?
Yes
No
N/A
Was the driver able to find your location easily?
Yes
No
N/A
Did the driver follow any special delivery instructions you provided?
Yes
No
N/A
Would you feel comfortable using our delivery service again?
Yes
No
N/A
8. Additional Feedback
Do you have any suggestions for improving your experience with our pharmacy?
Would you recommend our pharmacy to friends and family based on your service experience?
Yes
No
N/A
We may wish to contact you about your comments. If this is okay with you, please select yes.
Yes
No
Name
First Name
Last Name
Email
example@example.com
I understand and agree that any information submitted will be forwarded to our office by email and not via a secure messaging system. This form should not be used to transmit private health information, and we disclaim all warranties with respect to the privacy and confidentiality of any information submitted through this form.
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I understand
If you have any immediate questions or concerns, please contact us at info@medfordchemists.com We thank you for your time spent taking this survey. Your response has been recorded.
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